Legal | Play And Paint Co

Terms & Conditions

Last Updated: 07 June 2026

These Terms and Conditions apply to all bookings, purchases, sessions, workshops, parties, events and use of the Play and Paint Co website.

By using our website, making a booking, attending a session, purchasing a product or gift card, or participating in any Play and Paint Co activity, you agree to these Terms and Conditions.

If you are making a booking for a child or another participant, you confirm that you are authorised to accept these Terms and Conditions on their behalf.

About Play and Paint Co.

Play and Paint Co provides creative art experiences, studio sessions, workshops, parties and events for participants of different age groups. Participants create their own artwork using various art techniques, paints, mediums, materials and tools.

Our sessions are designed to be creative, playful and hands-on. While our team will provide guidance and assistance during sessions, each participant’s final artwork will vary depending on individual technique, choices and participation.

Bookings & Payments

All bookings must be made by a person aged 18 years or over.

By making a booking, you confirm that:

you are at least 18 years old;
the information you provide is true, accurate and complete;
you have authority to book on behalf of any participant (including children) included in the booking;
you have read and accepted these Terms and Conditions;
you are responsible for ensuring each participant complies with these Terms and Conditions.

A booking is only confirmed once deposit has been received and you have received booking confirmation from Play and Paint Co or our booking platform.

We may refuse, cancel or reschedule a booking where reasonably necessary, including due to staff availability, safety concerns, incorrect booking information, payment issues, illness, emergency, venue issues or circumstances outside our control.

Participant Age Requirements

Children must be at least 3 years old to attend Play and Paint Co sessions. Children under 3 years old are not permitted to participate in our sessions.

Children aged 3 to 18 must be accompanied and supervised by a parent, legal guardian or responsible adult aged 18 years or over for the full duration of the session, unless Play and Paint Co has expressly agreed otherwise in writing for a specific program. The accompanying adult is responsible for the child’s behaviour, safety, personal care and general supervision during the session.

Play and Paint Co staff may provide creative guidance and session assistance, but they do not replace the role of a parent, guardian or supervising adult.

Session attendance and arrival

Participants should arrive 10 minutes before their booked session.

If you arrive late, your session may still finish at the scheduled end time. We may not be able to extend the session or provide a refund, credit or partial refund for time missed due to late arrival.

If you do not attend your session and have not cancelled or rescheduled in accordance with these Terms and Conditions, your booking may be treated as a no-show.

Cancellations and Rescheduling Appointments

You may cancel or request to reschedule your booking up to 12 hours before the scheduled session start time.

Cancellations or rescheduling requests made less than 12 hours before the session start time may not be eligible for a refund, credit or reschedule, except where required by Australian Consumer Law or where Play and Paint Co agrees otherwise.

Requests must be made using phone or email and are only confirmed once acknowledged by Play and Paint Co.

No-shows are not eligible for a refund, credit or reschedule, except where required by law or where Play and Paint Co agrees otherwise.

Cancellations or changes by Play and Paint Co

Play and Paint Co may cancel, postpone or reschedule a session where reasonably necessary, including due to illness, staff unavailability, emergency, insufficient bookings, venue or equipment issues, safety concerns or circumstances beyond our control.

If we cancel a session, we will offer you a reschedule, credit or refund, depending on the circumstances and your rights under Australian Consumer Law.

Refunds and Australian Consumer Law

Nothing in these Terms and Conditions excludes, restricts or modifies any rights you may have under Australian Consumer Law or any other law that cannot be excluded.

Our cancellation and rescheduling policy applies to change-of-mind cancellations, late cancellations and no-shows. It does not limit any rights you may have where there is a major problem with our services or where consumer guarantees apply.

Where a refund is approved, it will be processed back to the original payment method where possible. Processing times may depend on your bank, payment provider or booking platform.

Prices and payment

All prices are listed in Australian dollars.

Prices may change from time to time. The price payable is the price displayed at the time you make your booking, unless there has been an obvious error.

Deposit payment must be made at the time of booking unless Play and Paint Co agrees otherwise.

If GST applies, prices will be inclusive of GST unless stated otherwise.

Art materials, paints and other

Play and Paint Co uses water-based acrylic colours. We may also use optional additives and materials, including silicone oils, colouring sprays and other art-related products. These materials may stain or damage clothing, shoes, accessories, bags, personal belongings, skin, hair, nails or other items. Participants are responsible for following all staff instructions and using materials safely and appropriately.

Play and Paint Co provides personal protective equipment and protective clothing options for participants, which may include coveralls, shoes, disposable socks, gloves and, if requested or required, safety glasses. Participants are required to wear provided protective equipment or clothing during the session.

If a participant refuses to wear or change into the provided protective equipment or clothing, Play and Paint Co is not responsible for any paint, staining, marks, damage or wear to the participant’s clothing, shoes, accessories or personal belongings.

We recommend that all participants wear comfortable clothing suitable for messy art activities.

Health, allergies and medical information

The person making the booking must tell Play and Paint Co before the session about any relevant allergies, medical conditions, skin sensitivities, disabilities, accessibility needs, behavioural needs or other information that may affect the participant’s safety or participation.

This includes, but is not limited to, allergies or sensitivities to paints, gloves, cleaning products, latex, food, silicone oil, dust, fragrances or other materials.

Play and Paint Co will take reasonable care but cannot guarantee an allergen-free environment.

Participants should not attend a session if they are unwell, contagious or have symptoms that may put staff or other participants at risk.

Safety and Behaviour

Participants must follow all reasonable instructions given by Play and Paint Co staff.

Participants must behave respectfully and safely towards staff, other participants, guardians, property, equipment and the studio environment.

Play and Paint Co may remove or refuse participation to any person who:

behaves aggressively, abusively, dangerously or disruptively;
refuses to follow safety instructions;
misuses materials, tools or equipment;
causes damage to studio property;
puts themselves, staff or others at risk;
appears to be affected by alcohol or drugs;
is not suitable to participate safely in the session.

Where a participant is removed or refused participation due to behaviour or safety concerns, no refund will be provided except where required by law.

You are responsible for any loss, breakage, damage or excessive mess caused by you, your child, your guest or any participant included in your booking, except to the extent caused by Play and Paint Co’s negligence or breach of law. We may ask you to pay reasonable cleaning, repair or replacement costs where damage is caused by misuse, deliberate actions, reckless behaviour or failure to follow staff instructions.

For the safety of everyone in the studio, the following rules apply strictly:

No running is permitted anywhere inside the studio at any time.
Children must listen to and follow staff instructions, and accompanying adults remain responsible for ensuring the children under their care follow these safety rules.

Personal belongings

Participants and guests are responsible for their own personal belongings.

Play and Paint Co is not responsible for lost, stolen, stained or damaged personal belongings, except to the extent caused by our negligence or where required by law.

Photography and video

Play and Paint Co may take photos or videos during sessions for internal, administrative, security, training or promotional purposes where permitted.

For promotional use involving children or identifiable participants, Play and Paint Co will seek consent from the relevant adult, parent or guardian.

You may tell us if you do not want yourself or a participant included in promotional photos or videos.

Customers may take photos of their own experience, provided they do not photograph or video other participants, children, staff or private areas without permission.

Play and Paint Co may use video surveillance cameras in and around the studio for safety, security, incident management, loss prevention and staff/customer protection. By entering the studio, you acknowledge that you and any participants included in your booking may be recorded by CCTV. CCTV footage will be handled in accordance with our Privacy Policy.

Gift cards, vouchers and promotions

Gift cards, vouchers and promotional codes are subject to any terms stated at the time of issue. Gift cards are valid for 3 years from the date of purchase. Gift cards must be redeemed before the expiry date and are not redeemable for cash, except where required by law. Lost or stolen gift cards may not be replaced unless Play and Paint Co agrees otherwise.

Third-party platforms and payment providers

Play and Paint Co may use third-party providers to operate our website, manage bookings, process payments, send communications and support our business operations. These providers may include Wix and payment processing providers.

Your use of third-party platforms may also be subject to those providers’ own terms, privacy policies and processing practices.

Intellectual property

All Play and Paint Co business names, logos, website content, photographs, text, designs, session concepts, instructions and materials are owned by or licensed to Play and Paint Co unless stated otherwise.

You may not copy, reproduce, distribute or use our intellectual property for commercial purposes without written permission.

Participants own their own completed artwork, subject to any limitations around drying time, collection, storage or delivery that may apply.

Limitation of liability

Nothing in these Terms and Conditions excludes, restricts, or modifies any rights, guarantees, or remedies you have under the Australian Consumer Law that cannot be lawfully excluded. To the maximum extent permitted by law, Play and Paint Co’s liability for a breach of any non-excludable consumer guarantee is limited, at our option, to re-supplying the creative session or paying the cost of having the session supplied again. Except where directly caused by our gross negligence, we are not liable for any indirect or consequential loss, loss of enjoyment, personal injury, or permanent staining and damage to clothing, shoes, accessories, or personal belongings arising from your participation in our sessions.

Force majeure

Play and Paint Co is not responsible for delay, cancellation or failure to perform where caused by events outside our reasonable control, including extreme weather, power outage, illness, emergency, government restrictions, venue issues, supplier issues, natural disaster or other unexpected events.

Where this occurs, we will act reasonably and may offer a reschedule, credit or refund depending on the circumstances and applicable law.

Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time.

The version that applies to your booking is the version available on our website at the time of your booking, unless a change is required by law or is otherwise reasonable and notified to you.

CCTV and studio monitoring

Governing Law

These Terms and Conditions are governed by the laws of Western Australia. All parties submit to the non-exclusive jurisdiction of the courts of Western Australia.

Contact us

For questions about these Terms and Conditions, bookings, cancellations or session requirements, please contact:

Play and Paint Co (ABN 81 648 660 550)
Email: info@playandpaintco.com.au
Address: 43 Washing Lane, Northbridge 6000

Privacy Policy

Last Updated: 7 June 2026

Play and Paint Co respects your privacy and is committed to handling personal information carefully and responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, make a booking, contact us, attend a session, participate in an event or interact with us.

What personal information we collect

We may collect personal information including:

· your name;

· email address;

· phone number;

· billing and payment information;

· booking details;

· participant names;

· participant ages;

· parent, guardian or emergency contact details;

· allergy or health information (such as sensitivities to paints or materials) provided voluntarily by you or your party to ensure safety during our sessions.

· information you provide in forms, emails, messages or booking notes;

· photos or videos where consent has been provided or where otherwise permitted;

· website usage information, cookies and analytics data.

We only aim to collect information that is reasonably necessary for our business activities, bookings, safety, communication and legal obligations. We collect this data directly from you when you complete forms on our Wix website, send us emails, or make a booking.

How we collect personal information

We may collect personal information when you:

· visit our website;

· make a booking online;

· complete a booking, waiver, consent or enquiry form;

· purchase a gift card, product or service;

· contact us by email, phone, social media or message;

· attend a session, workshop, party or event;

· subscribe to updates or marketing;

· enter a promotion or competition;

· provide feedback or reviews.

We may also collect information through third-party service providers that help us operate our website, booking system, payment processing, communications and business administration. Your data is stored securely using password-protected digital systems and the cloud infrastructure provided by our website platform, Wix. We do not sell your personal information. To run our business, process payments, and analyze website traffic, we share data with trusted third-party providers. Because Wix and our analytics tools operate globally, your information may be transferred to and securely stored on servers located outside of Australia.

Why we collect and use personal information

We collect and use personal information to:

· manage bookings and attendance;

· confirm and communicate about sessions;

· process payments;

· provide creative sessions, workshops, parties and events;

· manage participant safety;

· respond to enquiries;

· manage cancellations, rescheduling, credits and refunds;

· keep records for business and legal purposes;

· personalise and improve our services;

· send updates or marketing where permitted;

· obtain and manage photo/video consent;

· comply with legal obligations;

· protect our rights, property, staff, customers and participants.

Health, allergy and safety information

We may collect health, allergy, accessibility, behavioural or safety information where it is relevant to a participant’s safe involvement in a session.

This information may be sensitive information. By providing this information to us, you consent to us collecting and using it for safety, session planning, emergency and participation purposes.

We will only use this information for relevant business, safety and legal purposes.

Photos and videos

We may take photos or videos during sessions.

We may use photos or videos for business records, internal purposes, training, security, social media, website content or promotional material, where permitted and where appropriate consent has been obtained.

For promotional use involving children or identifiable participants, we will seek consent from the relevant adult, parent or guardian.

You can withdraw photo/video consent by contacting us. If material has already been published, we will take reasonable steps to remove it where practical, but we may not be able to remove content already shared, downloaded, reposted or distributed by others.

Website, cookies and analytics

Our website may use cookies and similar technologies to operate the website, improve user experience, analyse website traffic, remember preferences and support marketing.

We may use tools provided by Wix or other third-party services, such as analytics, booking tools, email tools, payment tools or advertising pixels.

You can usually control cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Wix and third-party service providers

Our website and booking system may be hosted, operated or supported by Wix.

When you make a booking or interact with our website, personal information may be collected, stored and processed through Wix systems so that we can operate our website, manage bookings, process payments and provide our services.

We may also use third-party service providers for:

website hosting;
online bookings;
payment processing;
email and SMS communications;
accounting and administration;
marketing;
data storage;
analytics;
security and fraud prevention.

These providers may access or process personal information only as needed to provide services to us, subject to their own terms, privacy policies and legal obligations. Some providers may store or process information outside Australia.

Payment information

Payments may be processed through third-party payment providers.

Play and Paint Co does not intend to store full credit card details directly. Payment providers may collect and process payment information in accordance with their own terms and privacy policies.

Marketing communications

We may use your contact details to send updates, offers, event information or marketing communications where you have consented or where permitted by law.

You can unsubscribe from marketing communications at any time by using the unsubscribe link, contacting us, or following the instructions in the communication.

We will still send non-marketing communications where necessary, such as booking confirmations, reminders, cancellations, safety information or payment-related messages.

Disclosure of personal information

We may disclose personal information to:

· our staff and contractors;

· booking, payment, website and technology providers;

· professional advisers, such as accountants, insurers or lawyers;

· emergency contacts, medical providers or emergency services where necessary;

· insurers or claims handlers;

· regulators, authorities or law enforcement where required or permitted by law;

· other parties with your consent.

We do not sell personal information.

Security and storage

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically, through cloud-based systems, booking platforms, email platforms, business records or secure devices.

No online system is completely secure, but we take reasonable steps to use reputable service providers and protect the information we hold.

How long we keep personal information

We keep personal information for as long as reasonably needed for the purposes described in this Privacy Policy, including bookings, customer service, legal, accounting, insurance, safety and business record purposes.

When information is no longer needed, we will take reasonable steps to delete, destroy or de-identify it, unless we are required or permitted to keep it.

Accessing or correcting your information

You may contact us to request access to personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to a request.

In some circumstances, we may refuse access or correction where permitted by law.

CCTV and video surveillance

Play and Paint Co may operate CCTV or video surveillance cameras in and around the studio, including entry areas, reception, activity areas and other common spaces. CCTV is used for safety, security, incident management, loss prevention, staff and customer protection, and to help resolve disputes or investigate accidents, damage or inappropriate behaviour.

CCTV footage may capture images of customers, participants, children, guardians, staff and visitors. Unless clearly notified, CCTV does not record audio.

CCTV footage is only accessed where reasonably necessary and may be disclosed to our staff, insurers, legal advisers, law enforcement, regulators or other relevant parties where required or permitted by law.

We keep CCTV footage only for as long as reasonably necessary for safety, security, insurance, legal or business purposes, unless an incident requires the footage to be retained for longer.

Privacy questions or complaints

You have the right to request access to the personal information we hold about you, ask us to correct any mistakes, or request that your data be deleted.

If you have any questions, want to update your information, or wish to lodge a privacy complaint, please contact us using the details at the top of this policy. We will review and respond to your request within 30 days. If you are not satisfied with our response, you have the right to contact the Office of the Australian Information Commissioner (OAIC).